Can I return a flag?
A catalogue flag or an accessory, yes — for a refund, an exchange or store credit, as you prefer. A flag printed with your own design cannot be returned, unless it is faulty.
| Catalogue flags and accessories | returnable unused, in their packaging. A flag you configured from the standard options, size, material and finish, is still a catalogue flag. |
|---|---|
| Bandiere personalizzate | made to your design, so by European law there is no right of withdrawal. |
| Bandiere promozionali | the printed flag cannot be returned, the pole and the base can. |
The Refund and Return Policy page states how many days you have and how the refund is made. To start a return, write to hello@italianabandiere.com with your order number.
The limit, said plainlyA flag that has been flown, washed or altered cannot be returned. You pay the return shipping, unless the item was faulty or wrong.
Read the Refund and Return Policy