I received the wrong flag or a defective print — what happens?
Write to us from My account → Support as soon as you open the parcel, with the order number and a photo. If the product is wrong or faulty we replace it or refund it in full, including the shipping you paid, and the return shipping is on us.
We answer in English, Italian, French, German, Spanish and Slovenian. Whatever channel you used first, the confirmation reaches you by email through your request in My account → Support.
This holds for every product, personalized flags included. Every flag carries a printed lot code, so we can check exactly how it was made.
The limit, said plainlyWe need the photo and the order number to act. Wear from use is not a defect — see the warranty.
Write to us